LOFTGRAIN · CUSTOMER RIGHTS & SUPPORT

Online Right of Withdrawal

Your Right to Change Your Mind, Explained Clearly.

We understand that choosing furniture online requires careful consideration. Sometimes, after receiving an order, you may decide that a product is not the right fit for your home. This page explains how to exercise your withdrawal rights, submit an online withdrawal request, and receive a refund in accordance with our stated return policy and applicable legal requirements.

1. Your Right of Withdrawal

loftgrain provides a 14-day withdrawal period for eligible purchases. If you decide that a product is not suitable for your needs, you may notify us of your decision to withdraw from the purchase within the applicable withdrawal period.

You do not need to provide a reason for exercising this withdrawal right. We believe customers should have clear information and a straightforward way to communicate their decisions.

To exercise your withdrawal right, you may use the online withdrawal form provided on this page or contact us directly using the contact information below.

2. The 14-Day Withdrawal Period

The withdrawal period is calculated from the date you or a person designated by you, other than the delivery service, takes physical possession of the product, subject to the applicable withdrawal rules.

If an order contains multiple products delivered separately, the applicable starting date may depend on when the final product is received. Where an order is delivered in multiple lots or pieces, the relevant delivery date will be determined in accordance with the applicable withdrawal rules.

To exercise your withdrawal right, you must communicate your decision to us before the applicable 14-day period expires. Sending a clear withdrawal notice within the applicable period is sufficient to communicate your decision.

3. No-Reason Returns

You may exercise your withdrawal right without explaining why you wish to return an eligible product.

For example, you may decide to withdraw because:

• The furniture does not match your preferred interior style.
• The dimensions are not suitable for your available space.
• You have changed your mind after receiving the product.
• You have selected a different furniture style or storage solution.
• The product is no longer needed.

These examples are provided for convenience only. You are not required to select one of these reasons when exercising an applicable no-reason withdrawal right.

4. How to Exercise Your Withdrawal Right

You can notify loftgrain of your decision to withdraw by following these steps.

OFFICIAL WITHDRAWAL TEMPLATE

5. Model Withdrawal Form

If you wish to withdraw from your purchase, you may use the following model withdrawal form. Complete the relevant information and send the notice to loftgrain by email.

6. Returning Furniture and Home Products

Furniture requires additional care during handling and transportation because of its dimensions, weight, construction, and packaging requirements.

When preparing an item for return, we recommend the following:

You may handle and inspect a product as reasonably necessary to establish its nature, characteristics, and functioning. Any applicable reduction in refund due to handling beyond what is necessary will be assessed in accordance with applicable law. The absence of original packaging alone does not automatically eliminate a valid withdrawal right.

7. Refunds After Withdrawal

After receiving a valid withdrawal notice, loftgrain will process the applicable refund in accordance with the withdrawal terms and applicable legal requirements.

What Is Included in the Refund?

Where an applicable withdrawal right is exercised, the refund will include:

• The payments received for the returned product.
• The cost of the original standard delivery option.
• Any other amounts required to be refunded under applicable law.

If you selected a more expensive delivery option than the least expensive standard delivery option offered, the additional delivery cost may not be refundable where permitted by applicable law.

Refunds will generally be issued using the original payment method unless another method is expressly agreed upon or otherwise required by applicable law.

8. When Can a Refund Be Temporarily Withheld?

Where permitted by applicable withdrawal rules, we may temporarily withhold a refund until one of the following occurs:

• We have received the returned product; or
• You have provided evidence that the product has been sent back.

The earlier of these events will apply, subject to the applicable legal requirements.

This temporary withholding is not intended to create an additional waiting period or delay refunds beyond what is legally permitted. Where the applicable rules require an earlier refund, those requirements will take precedence.

9. Return Shipping and Transportation

Because furniture products can be large, heavy, or require protective packaging, return transportation should be arranged carefully.

Before sending a product back, contact us for the applicable return instructions and confirm the appropriate return arrangements.

For withdrawals governed by the applicable U.S. online sales arrangements, the responsibility for return transportation costs will be determined by the applicable return terms and legal requirements.

Nothing in this section is intended to reduce any mandatory consumer right or refund entitlement under applicable law. Where return shipping costs must be borne by the seller, we will follow the applicable requirements.

10. Products and Circumstances That May Be Subject to Exceptions

Certain products or transaction circumstances may be subject to specific withdrawal rules or exceptions under applicable law.

Examples may include:

• Products made to the customer's specifications or clearly personalized.
• Items that are not suitable for return due to their nature, where a legally recognized exception applies.
• Certain sealed products that cannot be returned for applicable health or hygiene reasons once unsealed, where the relevant legal exception applies.
• Other transactions specifically excluded under applicable law.

These examples do not automatically exclude ordinary furniture products from the withdrawal policy. Any exception will be applied only where it is legally applicable to the particular product and transaction.

11. Damaged, Defective, or Incorrect Products

A product that arrives damaged, defective, or different from the product ordered may involve rights and remedies separate from a change-of-mind withdrawal.

If you encounter any of these issues, please contact us with:

• Your order number.
• A description of the issue.
• Photographs showing the affected product or components, where available.
• Any relevant packaging or delivery information.

We will review the information and handle the matter in accordance with the applicable consumer protection requirements and our relevant policies. Exercising a separate right concerning defective or misdescribed goods is not limited by the 14-day change-of-mind withdrawal period where applicable law provides otherwise.

12. Applicable Consumer Rights

The availability and scope of withdrawal rights may depend on the applicable laws governing the transaction, the customer's location, and the specific product or purchase circumstances.

The United States does not provide a universal federal 14-day cooling-off right for every online retail purchase. Accordingly, the 14-day withdrawal period described on this page is presented as loftgrain's stated customer withdrawal policy and should not be interpreted as a statement that all U.S. online purchases are subject to a universal statutory withdrawal period.

Where mandatory federal or state consumer protection laws provide rights or remedies that differ from this policy, the applicable legal requirements will take precedence.

Nothing in this policy is intended to waive, restrict, or replace any consumer rights that cannot legally be waived or restricted.

13. Frequently Asked Questions

YOUR SHOPPING CONFIDENCE MATTERS

Clear Choices.
Transparent Returns.
Customer-Focused Support.

At loftgrain, we believe that purchasing furniture should come with clear information and straightforward support. If you decide that a product is not right for your home, we encourage you to review this policy and contact us for assistance with your withdrawal request.

14. Contact Information

For withdrawal notices, return-related questions, or refund inquiries, please contact loftgrain using the details below.

loftgrain · Thoughtful Choices for Everyday Living.