LOFTGRAIN · DELIVERY INFORMATION

Shipping & Delivery Policy

At loftgrain, we understand that furniture is an important part of your home. This policy explains where we deliver, how long order processing and delivery typically take, what shipping costs apply, and what to do if you have questions or concerns about your delivery.

Shipping at a Glance

Delivery destination: United States

Order processing time: 1–3 days

Estimated delivery time: 5–15 days after shipment

Free shipping: Orders of 99.99 or more

Standard shipping fee: €4.99 for orders below 99.99

Taxes and related charges: Included in product prices, with no additional taxes, duties, or related import charges payable by the customer.

1. Shipping Destinations

loftgrain provides shipping and delivery services to customers within the United States.

Our shipping policy applies to furniture and home products purchased through our online store for delivery to eligible U.S. addresses.

Please provide a complete and accurate delivery address during checkout. The address should include all information necessary to identify the intended delivery location.

2. Order Processing Time

Orders are generally processed within 1–3 days after they are placed and payment is successfully completed.

Order processing includes reviewing purchase details, confirming the information necessary for fulfillment, and preparing the ordered products for shipment.

Furniture and home products may require careful packaging because of their dimensions, weight, materials, or delicate components.

The processing period is separate from the estimated delivery period. Delivery time begins after the order has been shipped.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is 5–15 days for delivery within the United States.

This estimated period begins when the order is shipped and does not include the initial 1–3-day processing period.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by transportation conditions, the characteristics of the product, or circumstances outside normal fulfillment operations.

If an order cannot be delivered within the applicable timeframe, we will address the situation in accordance with applicable consumer protection requirements.

4. Shipping Fees and Free Shipping

Our shipping charges are based on the merchandise subtotal of your order.

The free shipping threshold is calculated before shipping charges are added. The currency used to determine the 99.99 threshold is the currency displayed during checkout.

The applicable shipping fee is displayed as part of the order total before you complete your purchase.

The stated standard shipping fee applies according to the order value and is not an additional charge per furniture item.

5. Taxes, Duties, and Additional Charges

All applicable taxes, duties, and related charges are included in the product prices displayed on our website.

Customers are not required to pay additional taxes, customs duties, import charges, or related fees beyond the displayed product price and the applicable shipping charge disclosed at checkout.

For orders qualifying for free standard shipping, no standard shipping fee is charged.

For orders below the free shipping threshold, the stated €4.99 shipping fee applies. We do not impose undisclosed delivery-related charges after checkout.

6. Shipping and Packaging of Furniture

Furniture and home products differ in size, weight, construction, and material composition. Appropriate packaging is important to help protect products during transportation.

Depending on the product, packaging may be designed to protect wooden surfaces, upholstered sections, metal components, glass panels, corners, and other vulnerable areas.

Some furniture products may be packaged in separate components to support safe handling and transportation.

Please review the product information carefully before purchasing, especially where dimensions, assembly requirements, or the intended placement of large furniture are important.

7. Delivery Address and Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information when placing an order.

Before submitting your purchase, please check the following information:

• Recipient's full name.
• Street address and any applicable apartment or unit number.
• City, state, and ZIP code.
• Contact telephone number.
• Email address for order-related communications.

For larger furniture, we recommend checking whether the product can reasonably pass through doorways, hallways, staircases, elevators, and other access points at the delivery location.

If you discover an error in your delivery information, please contact us as soon as possible. Changes may be limited once an order has entered the shipping process.

8. Order Confirmation and Shipping Updates

After placing an order, you may receive an order confirmation at the email address provided during checkout.

Order-related communications may include confirmation of your purchase, information about fulfillment, or updates concerning delivery arrangements.

If you have questions about the status of your order, please contact our customer support team and include your order number.

We recommend keeping your order confirmation and related communications for reference until your furniture has been delivered and inspected.

9. Delivery Delays

Although we aim to meet the stated delivery estimates, some orders may take longer than expected because of transportation disruptions, severe weather, delivery accessibility, or other unforeseen circumstances.

If you believe your order is delayed, please contact us with your order number so we can review the situation and provide available information.

If we cannot meet an applicable shipping commitment, we will provide appropriate information and any cancellation or refund options required by law.

Delivery delays do not automatically eliminate your consumer rights or any remedies available under applicable federal or state law.

10. Receiving and Inspecting Your Furniture

When your furniture arrives, we recommend inspecting the package and product as soon as reasonably practical.

Please check for:

• Visible damage to the outer packaging.
• Damage to furniture surfaces, edges, corners, or structural components.
• Missing hardware, accessories, or other supplied components.
• Differences between the delivered product and the item ordered.

If possible, retain the packaging until you have confirmed that the item is complete and in satisfactory condition.

Inspection upon delivery is recommended but is not a condition that automatically limits your rights regarding concealed damage, defects, or incorrect products.

11. Damaged, Missing, or Incorrect Items

If your furniture arrives damaged, incomplete, defective, or different from what you ordered, please contact us as soon as reasonably possible after discovering the issue.

To help us review your concern, please provide:

• Your order number.
• A description of the affected item or missing component.
• Photographs of the product or packaging, if available.
• Any other relevant information about the delivery issue.

Depending on the circumstances, an appropriate resolution may include replacement components, an exchange, or a refund.

If a return is necessary because of our error or a verified product defect, we will arrange an appropriate resolution without requiring you to bear reasonable return transportation costs associated with the issue.

Providing photographs can help us assess an issue, but the absence of photographs does not automatically remove your applicable consumer rights.

12. Undeliverable Orders and Address Issues

An order may encounter delivery difficulties if the shipping address is incomplete, inaccurate, or inaccessible for the furniture being delivered.

If a delivery problem occurs, please contact us so we can review the circumstances and determine the available options.

Where a delivery issue results from incorrect information supplied during checkout, we will assess the situation and explain any available resolution before taking further action.

We will not impose undisclosed fees or automatically deny a refund without considering the circumstances and applicable consumer protection requirements.

13. Order Cancellation Before Delivery

If you wish to cancel your purchase before receiving it, please contact us as soon as possible.

If your order has not yet shipped, we will review whether fulfillment can be stopped.

If the order has already shipped, it may continue toward the delivery address. In that situation, we will explain the appropriate return process.

An order already in transit does not automatically remove your applicable cancellation rights. Refunds will be handled in accordance with our Return & Refund Policy and applicable law.

14. Returns After Delivery

loftgrain offers a 14-day change-of-mind return and exchange period after you receive your purchase.

You may notify us within that period if you wish to return or exchange a product without providing a reason.

For a voluntary change-of-mind return, the customer is responsible for the direct return shipping cost unless otherwise agreed or required by applicable law.

For valid withdrawals, reimbursement includes the original payment and the cost of the least expensive standard delivery option offered for the purchase, subject to the terms explained in our Return & Refund Policy.

Please review our Return & Refund Policy for complete instructions, return conditions, refund timing, and the optional withdrawal form.

15. Delivery-Related Refunds

If a purchase is canceled or returned under our 14-day withdrawal policy, applicable refunds will be handled according to our Return & Refund Policy.

We will issue the required reimbursement without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold reimbursement only until the returned goods are received or evidence of return shipment is supplied, whichever occurs first.

After a return has been received and assessed, refunds are typically processed within 3–7 days, without extending the applicable 14-day reimbursement deadline.

After the refund is issued, your bank or payment provider typically requires 5–10 days to post the funds. This is a separate financial processing period.

16. Delivery Information and Consumer Rights

The shipping and delivery information in this policy describes our stated service commitments for purchases made through the loftgrain website.

Delivery estimates do not override mandatory requirements relating to order fulfillment, shipping delays, cancellations, refunds, or consumer remedies.

Nothing in this policy excludes or restricts rights that cannot lawfully be waived under applicable U.S. federal or state law.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will govern.

17. Contact Information

If you have questions about shipping fees, delivery estimates, an order in transit, damaged furniture, or a delivery-related concern, please contact our customer support team. Include your order number when available.

loftgrain · Thoughtful furniture, carefully delivered.