LOFTGRAIN · CUSTOMER SUPPORT

Contact Information

We're here to help with questions about our furniture and home products, your orders, delivery information, returns, and after-sales support. Whether you're choosing a piece for your space or need assistance with an existing purchase, you can reach loftgrain using the contact details below.

Get in Touch With loftgrain

Our customer support team can assist with product information, order-related questions, shipping concerns, and requests for returns or refunds.

For questions about an existing order, please include your order number when contacting us. This helps us identify your purchase and review your inquiry.

1. Official Contact Details

2. Customer Service Availability

You can contact loftgrain by email or telephone for assistance with our furniture and home products.

Email is a convenient way to send detailed questions, order information, or photographs related to a product concern.

Support availability may vary. If your inquiry concerns an existing order, please include the relevant order number and a brief description of the assistance you need.

3. Product Information and Pre-Purchase Questions

Choosing furniture involves more than appearance. Size, materials, finishes, assembly requirements, and everyday care can all influence whether a product is right for your home.

You may contact us with questions about:

• Furniture dimensions and product specifications.
• Materials, colors, finishes, and natural variations.
• Product features and intended use.
• Assembly instructions and included components.
• Cleaning and maintenance recommendations.
• Product details that may affect placement in your home.

4. Order Assistance

If you have already placed an order, please contact us for assistance with questions about your purchase, order information, or fulfillment status.

To help us review your request, please provide:

• Your order number.
• The name or email address associated with the order.
• The product involved in your inquiry.
• A clear description of your question or concern.

If you need to correct delivery information or request an order cancellation, please contact us as soon as possible. Changes may be limited once an order has entered the shipping process.

5. Shipping and Delivery Inquiries

loftgrain provides delivery within the United States. If you have questions about shipping costs, delivery estimates, or an existing shipment, our customer support team can assist with your inquiry.

The 99.99 threshold uses the currency displayed at checkout. The stated processing period is separate from the estimated delivery period.

All applicable taxes, duties, and related charges are included in the displayed product prices. No additional taxes, duties, or related import charges are payable beyond the product price and any disclosed shipping charge.

For additional delivery details, please refer to our Shipping & Delivery Policy.

6. Returns, Exchanges, and Refund Assistance

If you would like to return or exchange a product, please contact our customer support team with your order information.

loftgrain offers a 14-day change-of-mind return and exchange period after receiving your purchase. You may notify us within this period without providing a reason.

For valid withdrawals, refunds are issued without undue delay and no later than 14 days after we are informed of your decision to withdraw. Reimbursement includes the original payment and the least expensive standard delivery option offered for the purchase.

We may withhold reimbursement only until we receive the returned goods or evidence of return shipment, whichever occurs first.

After a return has been received and assessed, refunds are typically processed within 3–7 days, without extending the applicable 14-day reimbursement deadline.

After a refund is issued, banks or payment providers typically require an additional 5–10 days to post the funds.

For detailed return conditions, transportation responsibilities, and the optional withdrawal form, please review our Return & Refund Policy.

7. Damaged, Defective, or Incorrect Furniture

If your order arrives damaged, incomplete, defective, or different from what you purchased, please contact us as soon as reasonably possible after discovering the issue.

When available, please include:

• Your order number.
• The name of the affected product.
• A description of the problem.
• Photographs of the affected area, if available.
• Photographs of any visible packaging damage, if available.

Please retain the packaging when practical until the issue has been reviewed. Avoid continuing assembly or use if the product appears unsafe.

We will review the circumstances and discuss an appropriate resolution, which may include replacement components, an exchange, or a refund. Your applicable consumer rights remain unaffected.

8. Furniture Assembly and Product Care Support

If you have questions about furniture assembly, product components, or appropriate care, please contact us with the relevant product information.

When asking about assembly concerns, it may be helpful to describe the affected step or component and provide photographs when available.

For your safety, do not continue assembling or using furniture if you suspect that a structural component is defective, unstable, or missing.

9. Privacy and Personal Information Requests

If you have questions about how your personal information is handled, or wish to submit an applicable privacy request, you may contact us using our customer support email address.

Privacy-related inquiries may concern access to personal information, correction requests, deletion requests, or other rights available under applicable law.

Please avoid including passwords, complete payment card numbers, or unnecessary sensitive information in ordinary email communications. Additional details are available in our Privacy Policy.

10. Important Information About Our Business Address

Our listed business address is provided for business identification and correspondence.

It should not be treated as an authorized furniture return destination unless our customer support team has expressly confirmed that it is appropriate for your return.

Because furniture products may require special packaging and transportation arrangements, please contact us for return instructions before sending any items.

11. How to Help Us Assist You

To help us understand your inquiry, please provide a clear description of the assistance you need and include relevant purchase details when applicable.

For product questions, identify the item and the information you would like clarified. For order-related matters, include your order number and the email address associated with your purchase.

For delivery damage or product concerns, photographs may help explain the issue, although they are not an automatic requirement for exercising applicable legal rights.

Please use the official contact information published on this page when communicating with loftgrain about your purchase.

12. Contact loftgrain

For questions about furniture, orders, shipping, returns, refunds, or after-sales assistance, please reach us using the contact details below.

loftgrain · Thoughtful furniture, personal customer care.