What is loftgrain?

loftgrain is a furniture and home furnishings brand focused on practical home living, thoughtful furniture choices, and designs that complement everyday spaces. We believe furniture should balance functionality, visual appeal, and comfort.

What types of products can I find at loftgrain?

Our furniture and home furnishing selection covers different household needs, including furniture for living areas, bedrooms, dining spaces, storage, and home organization. Please refer to individual product listings for the available styles and specifications.

How can I choose furniture that suits my home?

Start by considering the room's dimensions, intended use, existing furniture, and personal preferences. Compare product measurements, materials, storage capacity, and design details before making your decision.

Where can I find product information?

Individual product pages provide available descriptions, dimensions, materials, images, and other specifications. We recommend reviewing all listed details carefully before placing an order.

What materials are commonly used in furniture?

Furniture can be made from solid wood, engineered wood, metal, upholstery fabrics, and combinations of different materials. Each material has its own appearance, characteristics, and maintenance requirements. Check the relevant product description for the exact materials used in a specific item.

What is the difference between solid wood and engineered wood?

Solid wood is made from natural timber, while engineered wood is manufactured by combining wood fibers, particles, or layers. Their appearance, construction, durability, and moisture resistance can vary. The right option depends on the intended use and product specifications.

Will the actual furniture color look exactly like the product photos?

Product colors may appear slightly different depending on screen settings, lighting conditions, and surrounding colors. Natural materials may also have variations in grain, texture, and finish. We recommend reviewing product images and descriptions together before purchasing.

Are natural wood variations considered normal?

Natural wood may feature differences in grain patterns, color tones, and texture. These characteristics are part of the material's natural appearance and can make individual pieces look slightly different.

How can I learn about a product's construction and finish?

Review the product description and specifications for available information about its materials, surface finish, construction, and intended use. For additional product-specific questions, contact our customer support team.

How do I know if a piece of furniture will fit my room?

Measure the available space before purchasing. Compare the product's width, depth, and height with your room dimensions. Also consider doorways, hallways, windows, nearby furniture, and the space required to open drawers and doors.

Are furniture dimensions listed in inches?

Please refer to the dimensions displayed on each product page and check the measurement units carefully. If you need help interpreting a product's measurements, contact our support team.

How should I measure my home before ordering?

Measure the intended furniture location, entryways, door frames, hallways, stairways, and other access points. Remember to account for the space needed to move around the furniture and fully open its drawers or doors.

How do I choose furniture for a small apartment?

Look for appropriately sized furniture, multifunctional designs, and practical storage solutions. Pieces with built-in drawers, shelves, or concealed compartments can help make better use of limited space.

How do I place an order?

Browse the available products, review the product details, select your preferred options where applicable, and follow the checkout process to complete your purchase.

How can I check whether my order was placed successfully?

Review the order confirmation information provided after checkout. Keep your order details available for future inquiries or assistance.

Can I change or cancel my order?

If you need to request a change or cancellation, contact our customer support team as soon as possible and provide your order details. Requests are subject to the order's processing status and applicable policies.

What should I do if I entered an incorrect shipping address?

Contact us promptly with your order information and the corrected address. Address changes may depend on the processing and shipping status of the order.

Are prices displayed in U.S. dollars?

Please refer to the currency displayed on the website and at checkout. Review the final order summary before completing your purchase.

Where does loftgrain ship?

Our stated delivery destination is the United States. Please review the shipping information available during checkout for the applicable delivery details.

How long does order processing take?

The estimated order processing time is 1–3 business days. Processing time is separate from the estimated delivery period.

How long does delivery take?

The estimated delivery time is 5–15 business days. Actual delivery timing may vary depending on the destination and delivery circumstances.

How much does shipping cost?

Orders of $99.99 or more qualify for free shipping. Orders below this threshold are subject to a shipping fee of 4.99. Please refer to the currency and final shipping amount displayed at checkout.

Are taxes and additional charges included?

Applicable taxes and related charges are included in the product prices under the stated pricing arrangement. You should not have to pay additional charges beyond the amounts presented for your order at checkout.

What should I do if my furniture arrives damaged?

If your order arrives with visible damage or missing components, contact us and provide your order details along with clear photographs of the affected product and packaging. This information helps us review the issue and determine the appropriate next steps.

How is furniture packaged?

Furniture packaging is designed to help protect product components during handling and transportation. Packaging configurations may vary depending on the product's dimensions, materials, and construction.

Will my furniture require assembly?

Assembly requirements depend on the individual product. Review the product description and included instructions to understand whether assembly is necessary and what components are provided.

What should I do before assembling furniture?

Unpack the components carefully, compare the contents with the assembly instructions, and prepare a clean, suitable workspace. Avoid using excessive force when connecting components.

What if assembly hardware or components are missing?

Contact our customer support team with your order details and information about the missing parts. Photographs of the included components and relevant assembly instructions may help us review your request.

How should I clean wooden furniture?

Use a soft, clean cloth to remove dust and wipe spills promptly. Avoid soaking wooden surfaces or using harsh chemicals. Follow the care recommendations appropriate for the specific wood and finish.

How can I protect furniture from scratches?

Use suitable protective pads beneath decorative objects, avoid dragging heavy items across furniture, and clean away dust that may cause surface abrasion.

How do I maintain upholstered furniture?

Vacuum suitable fabric surfaces gently and address spills according to the manufacturer's cleaning instructions. Check the upholstery care code before applying cleaning products.

Can sunlight affect furniture?

Prolonged direct sunlight can cause fading or changes in some finishes and fabrics. Position furniture thoughtfully and consider suitable window coverings to reduce prolonged exposure.

How often should I inspect furniture hardware?

Inspect important connections, handles, hinges, and other hardware periodically. Follow the manufacturer's maintenance instructions and address any signs of instability promptly.

Can I return a product if I change my mind?

Yes. Our return policy provides a 14-day return and withdrawal period. If you decide that a product is not right for you, you may exercise your withdrawal rights within the applicable period in accordance with our Return and Refund Policy.

When does the 14-day return period begin?

The applicable withdrawal period begins when you receive the product, subject to the terms set out in our Return and Refund Policy. Please review that policy for the complete rules and instructions.

How do I request a return?

Contact our customer support team and provide your order details and withdrawal or return request. Please review the Return and Refund Policy for the applicable procedure.

How long does a refund take?

Our stated refund processing time is 3–7 business days. After the refund has been processed, the time required for the funds to appear in your account may take an additional 5–10 business days, depending on your bank or payment provider.

Will I receive a full refund?

Refunds are handled according to our Return and Refund Policy and applicable requirements. Where withdrawal rights apply, the refund includes the original payment and the standard delivery cost, subject to the applicable terms.

What if my furniture arrives damaged or defective?

Contact us with your order information and clear photographs showing the issue. We will review the circumstances and handle your request in accordance with the applicable return policy and consumer protection requirements.

Do tall cabinets and dressers need to be secured?

Tall or freestanding furniture should be installed and secured according to the manufacturer's instructions. Use appropriate anti-tip hardware and suitable wall anchoring methods to help reduce tipping hazards.

Can I place heavy objects on furniture shelves?

Only place items within the stated weight capacity of the furniture and its individual shelves. Distribute weight evenly and follow the product's loading instructions.

What should I do if furniture becomes unstable?

Stop using the affected furniture until the cause has been checked. Review the assembly instructions and inspect its connections and anchoring. Do not continue using a damaged or unstable unit.

Can furniture be placed near heaters or damp areas?

Avoid placing furniture where it is exposed to excessive heat, moisture, or unsuitable environmental conditions. Follow the product's placement and care recommendations to help preserve its materials and finish.

How can I contact loftgrain?

You can reach our team by email or telephone for questions about products, orders, delivery, furniture materials, and general assistance.

What information should I include when contacting support?

For order-related inquiries, include your order details and a clear description of the issue. Photographs or relevant product information may also help us understand your request.

What are your customer support hours?

Our general customer support hours are Monday through Friday, 9:00 AM–5:00 PM. Support availability may vary, and inquiries received outside regular hours may be reviewed during the next business day.

Business Name
loftgrain

Business Address
161-4 Kokubu
Ueda-shi, Nagano 386-0016
Japan

Email Address
plankwright@loftgrain.com

Phone Number
+81 (708) 308 92 99

Customer Support Hours
Monday–Friday, 9:00 AM–5:00 PM.