LOFTGRAIN · LEGAL INFORMATION

Legal Notice

This Legal Notice provides information about loftgrain, the operation of our online furniture store, the use of website content, and the legal principles applicable to purchases and customer services. We aim to communicate clearly and transparently with customers shopping from the United States.

About This Legal Notice

This page identifies our business contact information and explains general legal matters concerning the loftgrain website and online retail activities.

It should be read together with our Terms of Service, Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.

Nothing in this notice is intended to exclude, reduce, or override consumer protections that cannot lawfully be waived.

1. Business Identification

The loftgrain website operates as an online retail store offering furniture and home products to customers in the United States.

The address listed above is provided as our business contact address. It is not automatically an authorized furniture return destination. Customers should request return instructions before sending products.

2. Purpose and Scope of the Website

Our website provides information about furniture and home products, allows customers to review available items, and supports online purchasing and related customer service activities.

The website may contain product descriptions, photographs, specifications, pricing information, order-related information, and customer service policies.

By accessing our website, visitors agree to use its content and functionality in accordance with applicable law and our published Terms of Service.

3. Accuracy of Website Information

We seek to provide accurate and understandable information about the products and services offered through our online store.

Product details may include dimensions, materials, finishes, colors, assembly requirements, care instructions, and other specifications relevant to furniture purchases.

Occasional typographical errors or technical inaccuracies may occur. Where a material error affects a purchase, we will address it in accordance with applicable law and our contractual obligations.

We do not intend to use general accuracy disclaimers to avoid responsibility for misleading descriptions, material omissions, or other conduct prohibited by consumer protection laws.

4. Furniture Materials and Product Representation

Furniture products may display natural variations in grain, texture, color, or finish depending on their materials and manufacturing characteristics.

Photographs are intended to provide a reasonable visual representation of the products offered. Actual appearance may vary slightly because of lighting conditions, screen settings, or inherent material characteristics.

Customers should review product measurements and specifications before ordering, particularly when selecting furniture for a particular room or space.

Natural material variations do not excuse manufacturing defects, inaccurate product descriptions, or failure to provide goods that conform to applicable legal requirements.

5. Intellectual Property Rights

Website content, including original text, branding, design elements, photographs, illustrations, product presentations, and other protected materials, may be subject to copyright, trademark, and other intellectual property laws.

The rights to such materials belong to loftgrain or their respective lawful owners, as applicable.

Unauthorized reproduction, redistribution, modification, or commercial exploitation of protected materials is prohibited except where permitted by law or authorized by the relevant rights holder.

Visitors may use website information for ordinary personal shopping purposes, including reviewing product details and retaining records of their purchases.

6. Trademarks and Brand References

The loftgrain name and associated brand identifiers are used to identify our online retail business and its products or services.

Third-party trademarks, trade names, and other brand identifiers appearing on the website remain the property of their respective owners.

References to third-party brands do not imply ownership, sponsorship, endorsement, or affiliation unless expressly stated and factually supported.

7. Prices, Taxes, and Payment Information

Product prices are displayed on our website and confirmed during checkout.

All applicable taxes, duties, and related charges are included in the displayed product prices. Customers are not required to pay additional taxes, customs duties, or related import charges beyond the product price and any shipping charge disclosed before purchase.

The applicable shipping fee is presented as part of the checkout total.

Payment processing is subject to the payment methods made available at checkout and the relevant terms governing those transactions.

8. Orders and Contractual Information

Customers are responsible for reviewing product selections, quantities, delivery information, and payment details before placing an order.

Order acknowledgments and related communications may be sent to the email address provided during checkout.

If an order cannot be fulfilled because of product unavailability or another material issue, we will contact the customer and explain the available options.

Orders, cancellations, refunds, and related contractual matters are governed by our Terms of Service, applicable store policies, and relevant consumer protection laws.

9. Shipping and Delivery Information

loftgrain provides delivery services to customers within the United States.

The 99.99 threshold is determined using the currency displayed at checkout. Order processing and delivery are separate stages.

The combined estimated timeframe is approximately 6–18 days from order placement, based on the stated processing and delivery periods.

These estimates do not remove any cancellation, refund, or other rights available under applicable law. Additional details are provided in our Shipping & Delivery Policy.

10. Returns, Exchanges, and Withdrawal Rights

loftgrain offers a 14-day change-of-mind return and exchange period for purchases made through our website.

Customers may notify us of their decision to withdraw from a purchase within 14 days after receiving the product, without providing a reason.

For valid withdrawals, reimbursement includes the payments received for the canceled purchase and the least expensive standard delivery option offered for that purchase.

Refunds are issued without undue delay and no later than 14 days after receiving the withdrawal notice. We may withhold reimbursement only until the returned goods are received or evidence of return shipment is provided, whichever occurs first.

After a return has been received and assessed, refunds are typically processed within 3–7 days, without extending the applicable reimbursement deadline. Financial institutions may require an additional 5–10 days to post the funds.

Please refer to our Return & Refund Policy for detailed procedures, return shipping responsibilities, and the optional withdrawal form.

11. Product Safety, Assembly, and Maintenance

Some furniture products require assembly, installation, anchoring, or specific maintenance procedures.

Customers should review and follow the instructions supplied with the relevant product and use furniture in a manner consistent with its intended purpose.

If a product appears damaged, unstable, incomplete, or otherwise unsafe, customers should discontinue assembly or use and contact customer support.

This notice does not limit legal rights or remedies concerning unsafe, defective, or nonconforming products.

12. Website Security and Acceptable Use

Visitors must not use our website to conduct fraudulent transactions, interfere with website functionality, gain unauthorized access to systems, or engage in other unlawful activities.

We may take reasonable measures to protect website operations, customer information, and transaction security.

Any restrictions or security measures will be applied in accordance with applicable law and will not be used to improperly deny customers their lawful rights.

13. External Links and Third-Party Content

Our website may contain links to external websites or services operated by independent third parties.

These external websites may have their own terms, privacy policies, and content management practices.

We are not responsible for independent third-party content or activities outside our control, except where applicable law establishes responsibility.

14. Privacy and Data Protection

Personal information provided through our website may be processed to manage purchases, payments, delivery, customer communications, returns, refunds, and other legitimate business activities.

Our Privacy Policy explains the categories of information involved, relevant processing purposes, disclosures to service providers, data retention principles, and applicable consumer privacy rights.

For privacy-related questions or requests, please contact plankwright@loftgrain.com.

15. Limitation of Liability

To the extent permitted by applicable law, loftgrain is not responsible for losses resulting solely from events outside our reasonable control or from misuse of products contrary to appropriate instructions.

Nothing in this notice excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, intentional misconduct, or other matters protected by mandatory law.

Customers retain all applicable rights and remedies relating to defective goods, inaccurate product descriptions, unfulfilled orders, and other legally protected matters.

16. Consumer Protection and Statutory Rights

loftgrain serves customers in the United States, where applicable federal and state laws may establish requirements concerning advertising, product information, order fulfillment, delivery, refunds, privacy, and consumer remedies.

This Legal Notice is not intended to reduce or eliminate any mandatory rights provided by those laws.

Where a provision of this notice conflicts with an applicable mandatory legal requirement, that requirement will govern.

17. Complaints and Dispute Resolution

If you have a concern regarding an order, product, delivery, refund, or other aspect of our services, please contact our customer support team.

We encourage customers to provide relevant order information and a description of the concern so that the matter can be reviewed.

We will seek an appropriate resolution consistent with our published policies and applicable law.

Nothing in this notice requires customers to waive access to courts, regulatory authorities, or other legal remedies available under applicable law.

18. Applicable Legal Framework

Legal matters relating to our website and transactions are subject to the laws applicable to the relevant circumstances and parties.

Because our business contact address is located in Japan and our online store serves customers in the United States, different legal requirements may apply to particular activities or transactions.

Nothing in this notice is intended to deprive customers of mandatory protections available under applicable U.S. federal or state law.

19. Relationship With Other Store Policies

This Legal Notice provides general legal and business information. More detailed terms governing purchases and customer services are available in our other published policies.

Terms of Service: General conditions for website use, orders, payments, and customer responsibilities.

Privacy Policy: Information about personal data handling and applicable privacy rights.

Return & Refund Policy: Return eligibility, withdrawal procedures, exchanges, and refunds.

Shipping & Delivery Policy: Shipping destinations, processing times, delivery estimates, fees, and delivery-related assistance.

20. Updates to This Legal Notice

We may revise this Legal Notice to reflect changes in our business information, website operations, or applicable legal requirements.

Revisions will be made available on our website. Where applicable law requires additional notice or consent, the relevant requirements will be followed.

Changes to this notice will not retroactively remove contractual or statutory rights associated with an accepted purchase.

21. Legal and Business Contact Information

For questions about this Legal Notice, our business information, website policies, or matters concerning your purchase, please contact loftgrain using the details below.

loftgrain · Transparency, trust, and thoughtful living.